Legal

Shipping & Delivery Policy

This policy outlines the shipping and delivery expectations for buyers and vendors on the Shopyos marketplace.

Last updated: August 27, 2026

1. Fulfillment Model

Shopyos is a direct-to-consumer marketplace. We do not hold inventory or operate a centralized fulfillment center.
All products are shipped directly from the third-party vendor to the buyer.

Dispatch Times: Vendors are expected to process and dispatch orders within the timeframe specified on their product listing (typically 1–3 business days).
Logistics Partners: Vendors may use local couriers, logistics companies, or their own dispatch riders to fulfill orders.
Tracking & Updates: Vendors must provide dispatch confirmations, delivery tracking information (if applicable), and status updates directly through the Shopyos vendor dashboard.

Buyers must ensure that their delivery address and contact information are accurate at checkout.
Shipping costs are determined by the vendor and calculated at checkout based on the buyer’s location and the delivery method selected.

Transaction payments are processed through Shopyos’ designated payment service provider and may be settled directly to the vendor.
Shopyos does not hold funds in escrow. Instead, purchases are covered by our Buyer Protection Guarantee, and vendors remain fully liable for ensuring successful delivery and fulfilling any valid refund requests.

If you have questions about our shipping policy, contact the Shopyos team.

Shopyos E-commerce Hub, 18 Nana Kesse Avenue, Ayeduase, near KNUST, Kumasi.